Returns & Refunds
Thank you for choosing VIE HEALING as your wellness partner. We understand that you may occasionally need to return a product, and we want to make that process as simple and hassle-free as possible. Please take a moment to review our refund policy to ensure that you are fully aware of your options.
Refund requests must be made within 14 days of the delivery date. If more than 14 days have passed, please contact us so that we can help you determine the best course of action. Please note that we are unable to issue refunds for products purchased through other entities, such as distributors or retail partners.
Defective units are covered under our 7-day limited warranty policy and will be replaced at no cost to you. However, please note that products must be in like-new condition and returned in their original packaging with all original accessories, literature, and other components. We reserve the right to reject any refund request if the product is received damaged or if any accessories, literature or other original components are missing.
To request a Return Authorization (RA) number, please email firstname.lastname@example.org and provide your name, address, phone number, reason for return, date of purchase, and product information. Upon receipt of the RA number, please send the product to VIE HEALING at 8500 Melrose Ave #210 West Hollywood, CA 90069, marking the RA number on the outside of the package. Please include a copy of the credit card purchase receipt and the original VIE HEALING invoice inside the return package.
Please note that returns may be subject to a 10% restocking fee and that shipping charges may be nonrefundable. You may also be responsible for shipping costs for returning the product to us. For your protection, please ship the product in a way that can be tracked and/or insured, as we are not responsible for products lost or damaged during return shipment.
Once we receive your returned product and verify that it meets our criteria for return, we will credit your account within 7-10 business days. We appreciate your business and hope that you will continue to trust VIE HEALING for all of your wellness needs.